Top 9 Questions to Ask Before Hiring a Web Designer in Glastonbury or Somerset

Choosing the right web designer is a crucial step for any small business, therapist, or wellness professional looking to build a strong online presence in Glastonbury or Somerset. At Richard Thorne Web Design (RTWD), we know that a website isn’t just about looks—it’s about function, care, and growth. Before you commit, here are the top 9 questions to ask any web designer to ensure your project is handled with expertise, transparency, and care.

1. What Experience Do You Have with Similar Businesses?

Not all web designers understand the unique needs of wellness professionals, therapists, or small businesses. Ask for examples of websites they’ve built for similar clients, especially in the Somerset area. Check if they have a portfolio showcasing projects relevant to your sector. A designer familiar with your field can offer insights into what works best for your audience.

2. Which Website Platform Will You Use?

For many small businesses, WordPress is a popular choice thanks to its flexibility and user-friendliness. Confirm which platform the designer recommends and why. At RTWD, we specialise in WordPress web design, ensuring sites are easy to update and expand as your practice grows.

3. How Will My Website Be Kept Secure and Up-to-Date?

Security is vital, especially if you handle sensitive client data. Ask about their approach to website security, updates, and backups. Will they provide ongoing website care and maintenance services, including regular security monitoring and GDPR compliance? For more on UK data protection, see ICO guidance.

4. What is Included in Your Web Design Packages?

Transparency matters. Request a clear breakdown of what’s included—design, setup, hosting, support, and whether content creation or stock images are provided. RTWD offers both one-off builds and flexible monthly payment plans to suit your needs.

5. How Do You Handle Content and Images?

Great websites need quality content. Will you need to write your own copy? Can the designer help with images or AI-generated content? With RTWD, you can access support for text and visuals, and soon, AI-powered content creation to boost your productivity and focus on your core work.

6. What Is the Design and Build Process?

Understanding the process helps set expectations and keeps your project on track. Ask for an outline of each stage—consultation, design, feedback, revisions, and launch. A transparent process ensures you’re involved and informed at every step.

7. Who Owns My Website and Data?

It’s important to know who owns your site, domain, and any content once the project is complete. Ensure you’ll have full access and ownership, with clear information on how your data is handled in line with UK data protection laws. RTWD champions transparency, ensuring you always retain control over your digital assets.

8. How Will My Website Be Found Online?

A good-looking site is only valuable if people can find it. Ask what SEO (Search Engine Optimisation) measures are included. Does the designer optimise pages for local search in Glastonbury or Somerset? At RTWD, we build sites with solid SEO foundations, helping your practice attract new clients.

9. What Ongoing Support and Hosting Options Are Available?

Websites need regular care. Find out if the designer offers managed hosting, regular backups, security monitoring, and prompt support in case anything goes wrong. RTWD’s care plans are designed to keep your site secure and running smoothly, so you can focus on your clients.

Bonus Tips: Building a Safe and Successful Website

• Check References: Look for testimonials or ask for references from past clients, especially those in the wellness or therapy fields.
• Confirm GDPR Compliance: Ensure any personal data collected via your site is processed in line with legal requirements. See more at the ICO’s guide.
• Ask About Accessibility: Your website should be usable for everyone. Confirm the designer follows accessibility best practices as recommended by the UK government.

Ready to Build Your New Website?

Asking these questions will help you find a trustworthy, experienced web designer who understands your needs and cares about your long-term success. At Richard Thorne Web Design, we’re committed to helping Glastonbury and Somerset businesses and practitioners build, protect, and grow online.

Want to discuss your project? Book a free call, explore our services, or call 0745 4150 797 today. Let’s build something great, together!