RTWD Support Guides
Common support queries that are reported to me for you to learn how to resolve yourself, or at leave have an idea of what’s gone wrong and why before putting a support request in.
Disclaimer: These step by step guides have been created by AI and published with no claim to copyright.
The guide contents may also be wrong so please check the information given.
I thought it was important to get them out there to potentially help people understand the issues they experience and show what’s involved with maintaining your website.
It is my intention to go test and check the guides I publish are correct and add any missing information.
What do BACP and UKCP rules mean for your therapy website?
BACP’s 2026 framework is mandatory from midday 3 November. The clauses that land on your therapy website, what UKCP’s code adds, and what to check.
Is My Website Down? How to Check in Two Minutes, and Who to Ring
Is my website down, or is it just you? A calm two-minute check, what the message on the screen means, and how to work out who to ring to fix it.
What Happens When SSL Certificate Expires, and How Do You Fix It?
What happens when SSL certificate expires? Nothing on your website is lost, but visitors see a warning first. What it means, and the calm steps to fix it.
Domain Name Expired? What Happens Next, and How to Get It Back
Domain name expired? A .co.uk can usually be renewed for up to 90 days. What stops working and when, and the calm steps to get your website and email back.
What Is the CAP Code, and What Does It Mean for Your Therapy Website?
What is the CAP Code, and does it apply to your therapy website? A plain-English guide to ASA rules on health claims, testimonials and qualifications.
Website Maintenance Services: How Do You Choose Who Looks After Your Website?
Choosing website maintenance services? Five options compared, from doing it yourself to an agency, and the keys to keep in your own name whoever you pick.
What Is a Website Care Plan, and Is It Different From Maintenance?
What a website care plan is, how it differs from maintenance and hosting, what the care part should involve, and who actually needs one. Plain English, UK prices.
What Actually Breaks If Nobody Looks After Your WordPress Website?
Neglected WordPress sites rarely crash, they decay quietly. What a WordPress website maintenance service actually does, and how to check your own site.
What Do Website Maintenance Packages Cost in the UK?
Most UK website maintenance packages cost £39 to £85 a month. Real published prices from three UK providers, what should be included, and how to tell if yours is fair.